Get reviewed after every job.
Count and recency decide the Maps Pack, and reviews are the last thing a customer reads before calling. We make asking automatic instead of something you remember on a good week.
- A review request by text after every job
- A campaign back through past customers
- A reply drafted for every review, good and bad
- Velocity tracked against your top three competitors
- Requests routed to the listing that needs them
Reviews are the one ranking factor your crew controls
Two numbers decide it: how many reviews you have, and how recently they arrived. A business with 300 reviews and none this quarter loses to one with 90 and a steady drip.
Most local businesses have earned far more reviews than they have. The jobs went well; nobody asked. The backlog is the cheapest reviews you will ever get.
Asking is fine. Paying is not — incentives get reviews stripped and profiles filtered. Everything we build is a request, sent to a real customer, at the moment they are happiest.
How we run Reviews & Reputation
Four pillars. Skip one and the rest stall.
The ask, after every job
Automatic, immediate, and one tap for the customer.
- A text within minutes of the job being marked done
- A direct link straight to the review box, no searching
- Follow-up once, then stop
- Wording tuned per service and crew
- Requests never sent to a customer twice
The backlog campaign
The reviews you already earned and never asked for.
- One pass through your past customer list
- Segmented so recent jobs go first
- Sent in batches so the velocity looks natural
- The same one-tap link
- A referral ask for the services people only buy once
Replies, good and bad
Every review answered, because Google and buyers both read them.
- A reply drafted within 24 hours
- Negative reviews answered without arguing
- A process for getting genuinely fake reviews removed
- Service names worked into replies naturally
- Escalation to you before anything contentious posts
You against the three businesses taking your calls.
- Review count and rating versus your top three
- New reviews per month, side by side
- Rating trend so a slide is caught early
- Which competitor is gaining and how fast
- Reported monthly with the rest of your numbers
What you see each month
One report a month, in plain language, measured in booked jobs rather than impressions.
Start with a sprint. Keep what works.
A fixed-price sprint gets it built and working, with a defined start, end and deliverable. Ongoing management keeps it moving after that — month to month, cancel any time. No long-term contract either way.
Backlog campaign sprint
One pass through every past customer to collect the reviews you already earned.
- List cleaned and segmented
- Campaign sent in natural batches
- Request system installed for new jobs
Ongoing review generation
The ask after every job, the reply to every review, forever.
- A request after every completed job
- A reply drafted within 24 hours
- Velocity tracked against your top three
Frequently asked questions
Can you get bad reviews removed?
Only the ones that break Google’s rules — a competitor, a person who was never a customer, or content that violates policy. A genuine unhappy customer stays up, and gets a good reply instead.
Is it against the rules to ask?
No. Asking every customer is explicitly allowed. Offering a discount, a gift card or anything else in exchange is not, and it gets the reviews stripped.
Can I ask customers from another location or state?
Not for a listing they never bought from. A review has to come from someone who hired you at that location, or the profile risks being filtered.
What if we get a bad one?
You reply, publicly and calmly, and you keep collecting. A 4.7 with 200 reviews outperforms a suspicious 5.0 with 12.
What does it cost?
Quoted from the audit as a fixed-price sprint, then a monthly cadence.
Let’s get you more jobs.
Start with the free audit. We analyze your market, review your competitors, and show you exactly where the opportunities are.